All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.
If you have any questions regarding the functionality or maintenance of the Stelton product that you have purchased, the personnel of the shop where you bought it will be of assistance. On our website you will also find advice concerning usage, cleaning and maintenance together with the product.
If you wish to make a claim concerning a Stelton product, you must contact the shop where the item was purchased. If you received the item as a gift, you must find out where it was purchased and contact this shop.
Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased at partners’ shops and from Stelton.com, when you still have the bill or invoice. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.
The personnel of the shop will test and evaluate the product according to Stelton’s guidelines and let you know if the claim is accepted.
You must always contact us at firstname.lastname@example.org if you wish to make a claim regarding items purchased at Stelton.us. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.
Our customer service is open from 8am to 4pm from Monday to Thursday, and Friday 8am to 3.30pm
Our customer service can be contacted on phone 416-629-0696 or by e-mail at email@example.com