Refund policy

You have a 14-day right of cancellation on goods purchased from stelton.com, calculated from the day on which they are received. If you wish to return the goods, you must send us a notice by e-mail to info@studionordhaven.com including information about the invoice no. and the article no, of the item you wish to return. If the deadline is on a holiday, Saturday, national holiday, Christmas Eve, or January 1st the deadline is prolonged to the following weekday. We expect you to ship the goods to us quickly after you have given us notice of your cancellation.

If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.

The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.

If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.

You can also cancel the purchase by refusing to accept the goods on delivery.

Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address. Make sure to preserve the bill or confirmation from the shipping service you choose, as it is your responsibility that we receive the package.

You have a 90 day right to invoke a lack of conformity on goods purchased from stelton.com. This means, depending on the individual situation, you can either get the item repaired or exchanged, or receive a partial refund. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within 15 days after the defect/damage is discovered will always be considered timely.

You must always contact us at stelton@stelton.dk if you wish to make a claim regarding items purchased at stelton.com. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.